RETURNS

Our team always strives for the best. Any issue encounters, you are welcome to contact our customer service team in order to help you with your concern. You can email us directly at support@fourseasonsaid.com for immediate assistance as our customer support care is available via email 24/7.

 

Change of Mind Return Policy

If you decide to change your mind, the item doesn’t fit the original purpose or it was purchased by mistake, it will be under a change of mind policy. You are welcome to return it under this policy but this can be done within 14 days only. 

A photo/video of the item’s condition is required for assessment. Products are required to be inside the original package and unused condition. Failure to do so might deny the refund.

Refund – The total refund will be minus the original postage that was used to send the product, handling fee, and 5% administration fee. The return postage will also be under your own cost/expense.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Returns are processed within 14 business days after your item(s) are delivered to us.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@fourseasonsaid.com

 

 Damaged Return Policy

If you received the package/item damaged, it should be reported within 24 hours. We make sure that we package our products securely to avoid damaged deliveries.

Please send a photo/video showing the damage in order to review by our team and will respond with further steps/instructions. Damaged items/packages will be collected by the courier company and will be assessed. You will be entitled to a refund or replacement.

 Faulty Return Policy

If you encounter some issues with the product like not working properly, etc., please do contact our customer service team for immediate assistance. Providing a photo/video showing the fault should be included in order to resolve the issue. It will be assessed by the team and further instructions will be given.

For minor issues – Our team can offer some instructions to fix the issue or we can send spare parts.

For major issues – Our team will collect the item for repair however if in case that it cannot be repaired, our team will offer a replacement for it.

However, if you would like to return the faulty item for refund, please do contact support@fourseasonsaid.com irst for further instructions on how to return the product.

 Product not as described

We guarantee you that all items we offer are fitted for their general or specific purposes included in the listing information. If the criteria cannot be met, you are entitled to report it to our customer support team and it can be replaced or refunded. However, please make sure that it will be within 14 days after the products arrive at your delivery address. 

A photo/video of the item’s condition is required for assessment. Products are required to be inside the original package and unused condition. Failure to do so might deny the refund.